Refund policy

At ReSpotOn (respoton.com), we are committed to ensuring that you are completely satisfied with your purchase. That’s why we offer a 60-Day Satisfaction Guarantee.

1. Return Period

60-Day Satisfaction Guarantee: If you are not satisfied with your purchase, you can contact us within 60 days of receiving the product. This applies to both used and unused products, provided they have been reasonably used. For defective or damaged products, the 60-day satisfaction guarantee applies. There is only one return period of 60 days. Products must be returned within this period to qualify for a refund.

2. Return Conditions

To qualify for a return:

The product must be in its original condition and packaging unless used under the 60-day satisfaction guarantee. Return requests must be submitted within 60 days of receiving the product.

3. Return Process

Follow these steps to return your product:

Contact us via email: info@respoton.com or via whatsapp: +31 33 3690265 with your order number and reason for the return.

You will receive a confirmation email with further instructions and a return address within 1 business day.
Carefully pack the product, including any required return forms, and send it to the provided address. We recommend using insured shipping.

4. Shipping Costs

Satisfaction Guarantee:

Upon approval, we will reimburse the original shipping costs. However, return shipping costs are the customer’s responsibility.
Errors on our part (e.g., damaged or incorrect products): We will cover the return shipping costs.

5. Refunds

Once we receive and inspect your return, we will issue a refund of the full purchase price, including the original shipping costs, within 14 days. Products that do not meet the return conditions will be returned to the customer at their expense.

6. Exceptions

The following items are not eligible for return:

Products that have been opened or used, unless covered by the 60-day satisfaction guarantee.
Sample packages (unless defective).

7. Contact

If you have any questions about our return policy or satisfaction guarantee, feel free to contact us via email: info@respoton.com or via whatsapp: +31 33 3690265. We are here to help!