Terms of service

By using this website and/or placing an order, you agree to these terms and conditions.

1. Company Information

Company Name: ReSpotOn
Chamber of Commerce (KvK) Number: 94528624
Address: Oosterdorpsstraat 35, 3871 AA Hoevelaken
Email: info@respoton.com
VAT Number: NL005089855B16

2. Applicability

These terms and conditions apply to all offers, orders, and agreements between ReSpotOn (respoton.com) and its customers. By placing an order, you agree to these terms.

3. Product Information

Our products are clearly described on the website and must be used according to the provided instructions. We strive to provide accurate product descriptions but reserve the right to correct errors, mistakes, or changes in product information.

4. Order Process

Orders can be placed via our website. After placing an order, you will receive a confirmation email. The agreement is established upon confirmation. We reserve the right to cancel or refuse orders due to inaccuracies, stock issues, or other reasonable causes.

5. Prices and Payment

All prices include VAT and are subject to typographical errors.
Prices may change without prior notice.
Payment methods: iDeal, Bancontact, Visa, Mastercard, and PayPal.
Payments must be fully completed before orders are shipped.

6. Delivery and Shipping

Orders placed on a business day before 5 PM are shipped the same day (as outlined in our Shipping Policy).
Shipping costs depend on the selected products and shipping address.
Upon delivery, check your package for damage or missing items. If you notice any issues, please refer to our 60-day Satisfaction Guarantee and report any issues within 60 days via email: info@respoton.com or via whatsapp: +31 33 3690265.

7. Right of Withdrawal and Returns

60-day Satisfaction Guarantee: You can contact us within 60 days of receiving your order for a return or refund, provided the product has been reasonably used.
Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (such as damaged or incorrect products).

8. Complaints

If you have a complaint about our products or services:

Contact us via email: info@respoton.com or via whatsapp: +31 33 3690265.
We aim to respond within 1 business day.
If a product is defective, we will offer a replacement or refund.

9. Liability

Consequential damage
Data loss
Loss of profit
Our maximum liability is limited to the amount paid for the affected product.

10. Privacy and Data Protection

Your personal data is handled in accordance with our Privacy Policy. For more details on how we collect, use, and secure your data, please refer to that policy.

11. Intellectual Property

All website content, including text, images, and logos, is the property of ReSpotOn (respoton.com) and protected by intellectual property rights. Use without prior written consent is prohibited.

12. Changes to Terms and Conditions

We reserve the right to modify these terms at any time. Updates will be published on the website, and continued use constitutes acceptance of the new terms.

13. Applicable Law and Disputes

These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in Amersfoort unless otherwise dictated by mandatory law.

14. Contact Information

For any questions, complaints, or feedback, please contact us:

Email: info@respoton.com
Postal Address: Oosterdorpsstraat 35, 3871 AA Hoevelaken
WhatsApp: +31 33 3690265